- Is the Starter plan really free?
- Yes. Starter is free during the beta period — no credit card required. The usual price is $49/mo, discounted to $0 while we're in beta.
- What counts as a 'diagnosis'?
- A diagnosis is one AI-investigated incident — triggered when ConvOps receives a CloudWatch alarm or detects an anomaly. If the same alarm fires three times, that counts as three diagnoses.
- What happens if I exceed my monthly diagnosis limit on Starter?
- You will receive an in-app notification. Alerts will still be forwarded to your existing SNS topic (so you won't miss incidents), but ConvOps will not diagnose them until the next billing cycle or until you upgrade.
- How does ConvOps connect to my AWS account?
- ConvOps uses a read-only IAM role you create in your AWS account — no root credentials, no long-lived access keys. During onboarding you paste the role ARN and ConvOps assumes it to pull CloudWatch data. If you enable reply-based actions (scale, restart, rollback), a second scoped role is created with only the permissions you explicitly allow.
- Which AWS services can ConvOps diagnose?
- Anything you can alarm on in CloudWatch: EC2, ECS, RDS, Lambda, ALB, API Gateway, SQS, and custom metrics. ConvOps ingests the alarm, pulls correlated metrics and recent deploy events, and sends a diagnosis — no additional agents or exporters needed.
- Does ConvOps take actions automatically, or does a human have to approve?
- A human approves by default. ConvOps sends a diagnosis with numbered options and waits for your WhatsApp or Slack reply before touching anything. Auto-remediation (e.g., auto-restart a crashed ECS task) can be enabled per alarm type if you want it.
- Does ConvOps replace PagerDuty or work alongside it?
- It works alongside it. ConvOps sits between CloudWatch and your existing on-call tool — it enriches the alarm with context and a suggested fix before it pages you. If you already use PagerDuty or Opsgenie for escalation, ConvOps doesn't replace that; it just means fewer 3am pages that turn out to be noise.