Diagnosis layer, not on-call tool

ConvOps sits between CloudWatch and PagerDuty.

PagerDuty handles who gets paged and when. ConvOps handles what the alarm actually means. Different category — most teams run both.

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How they fit together

Step 1

CloudWatch

Alarm fires

Step 2

ConvOps

Reads logs, CloudTrail, resource state. Writes root cause in under 60 seconds.

Step 3

PagerDuty / Slack / WhatsApp

Engineer gets paged — with root cause already attached.

The engineer who responds already knows what's wrong before they open a laptop.

Different jobs. No overlap.

ConvOps does

Reads CloudWatch logs, CloudTrail, and resource state
Writes a plain-English root cause in under 60 seconds
Delivers the diagnosis to WhatsApp or Slack
Offers numbered fix options you can reply to act on
Handles the "what went wrong" question

PagerDuty does

Manages on-call schedules and rotations
Runs escalation policies — who gets paged next if no response
Tracks acknowledgment, assignment, and resolution
Provides a mobile app for on-call engineers
Handles the "who gets woken up" question

ConvOps has no schedules, no escalations, no on-call rotations. PagerDuty has no log analysis, no root cause engine, no reply-based remediation. They don't compete — they compose.

Three ways teams set this up

Already have PagerDuty and want faster MTTR

Add ConvOps between CloudWatch and PagerDuty. Your rotation stays exactly as-is — engineers just arrive with root cause already in hand instead of starting a console tab at 2am.

Small team, AWS-only, no SRE

ConvOps alone is enough. Diagnosed alerts go straight to WhatsApp or Slack. Add PagerDuty later if you need formal rotations or escalation policies as the team grows.

Team lives in Slack, not a pager app

ConvOps routes diagnosed alarms directly to Slack with reply-based fix options. No PagerDuty account needed — the channel you already use becomes the incident interface.

Frequently asked questions

Can I use ConvOps if I already have PagerDuty?: Yes — that's the most common setup. ConvOps sits between CloudWatch and PagerDuty. When an alarm fires, ConvOps diagnoses it and sends the root cause to your team before PagerDuty escalates. The engineer who gets paged already knows what's wrong.
Does ConvOps replace PagerDuty?: No. PagerDuty manages who gets paged and when — schedules, escalation policies, acknowledgment tracking. ConvOps handles what the alarm means. They're different jobs. Most teams that use both keep PagerDuty exactly as-is.
What if I don't have PagerDuty?: ConvOps works fine on its own. It routes diagnosed alarms to WhatsApp or Slack. You don't need an on-call tool for ConvOps to be useful — if you're a small team that handles incidents informally, ConvOps gives you root cause in the chat you're already in.
Does ConvOps integrate directly with PagerDuty?: ConvOps delivers to WhatsApp and Slack today. If you route Slack alerts into PagerDuty, the diagnosis travels with the alert automatically. A native PagerDuty integration is on the roadmap.
What does ConvOps actually do that PagerDuty doesn't?: PagerDuty sees an alarm name and routes it. ConvOps reads your CloudWatch logs, CloudTrail events, and resource state, then writes a plain-English root cause with numbered fix options. PagerDuty tells you something is wrong; ConvOps tells you why.

Add the diagnosis layer your stack is missing.

Works alongside PagerDuty, Datadog, or just CloudWatch. Free to start.

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ConvOps vs PagerDuty (full comparison)WhatsApp alerts for AWS WhatsApp vs PagerDuty at 2am AWS incident response without SRE

How they fit together

Step 1

CloudWatch

Alarm fires

Step 2

ConvOps

Reads logs, CloudTrail, resource state. Writes root cause in under 60 seconds.

Step 3

PagerDuty / Slack / WhatsApp

Engineer gets paged — with root cause already attached.

The engineer who responds already knows what's wrong before they open a laptop.

Different jobs. No overlap.

ConvOps does

Reads CloudWatch logs, CloudTrail, and resource state
Writes a plain-English root cause in under 60 seconds
Delivers the diagnosis to WhatsApp or Slack
Offers numbered fix options you can reply to act on
Handles the "what went wrong" question

PagerDuty does

Manages on-call schedules and rotations
Runs escalation policies — who gets paged next if no response
Tracks acknowledgment, assignment, and resolution
Provides a mobile app for on-call engineers
Handles the "who gets woken up" question

ConvOps has no schedules, no escalations, no on-call rotations. PagerDuty has no log analysis, no root cause engine, no reply-based remediation. They don't compete — they compose.

Three ways teams set this up

Already have PagerDuty and want faster MTTR

Add ConvOps between CloudWatch and PagerDuty. Your rotation stays exactly as-is — engineers just arrive with root cause already in hand instead of starting a console tab at 2am.

Small team, AWS-only, no SRE

ConvOps alone is enough. Diagnosed alerts go straight to WhatsApp or Slack. Add PagerDuty later if you need formal rotations or escalation policies as the team grows.

Team lives in Slack, not a pager app

ConvOps routes diagnosed alarms directly to Slack with reply-based fix options. No PagerDuty account needed — the channel you already use becomes the incident interface.

Frequently asked questions

Can I use ConvOps if I already have PagerDuty?

Yes — that's the most common setup. ConvOps sits between CloudWatch and PagerDuty. When an alarm fires, ConvOps diagnoses it and sends the root cause to your team before PagerDuty escalates. The engineer who gets paged already knows what's wrong.

Does ConvOps replace PagerDuty?

No. PagerDuty manages who gets paged and when — schedules, escalation policies, acknowledgment tracking. ConvOps handles what the alarm means. They're different jobs. Most teams that use both keep PagerDuty exactly as-is.

What if I don't have PagerDuty?

ConvOps works fine on its own. It routes diagnosed alarms to WhatsApp or Slack. You don't need an on-call tool for ConvOps to be useful — if you're a small team that handles incidents informally, ConvOps gives you root cause in the chat you're already in.

Does ConvOps integrate directly with PagerDuty?

ConvOps delivers to WhatsApp and Slack today. If you route Slack alerts into PagerDuty, the diagnosis travels with the alert automatically. A native PagerDuty integration is on the roadmap.

What does ConvOps actually do that PagerDuty doesn't?

PagerDuty sees an alarm name and routes it. ConvOps reads your CloudWatch logs, CloudTrail events, and resource state, then writes a plain-English root cause with numbered fix options. PagerDuty tells you something is wrong; ConvOps tells you why.